BT Email

3.7
21.7K reviews
100K+
Downloads
Content rating
Everyone
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About this app

PLEASE NOTE, the BT Email app is only available for users of our new email service.
To find out more about the new service, please visit https://www.bt.com/help/email/what-s-the-bt-email-app-and-how-do-i-get-it-

If you’ve started using the new email service, download the app for free today and take your email with you, wherever you go.
his is what you will get: - A brand new app – Designed specifically for our email service, completely BT-run and UK supported. - No need to worry – our world-class cyber security protects your email to give you complete peace of mind. - Hassle-free emailing - the app has a clear, user-friendly interface that makes it easy to send, read and organise your email. You can group emails by date received, contact or classification and add folders at the touch of a button; then manage your signatures, autoreplies and more via the settings menu. - Help is close at hand – Our free support comes from advisors based in the UK and Ireland, so asking for help and advice couldn’t be easier. - We’ve got rid of the ads - even better, there’s no annoying advertising.
Updated on
Mar 26, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
No data collected
Learn more about how developers declare collection

Ratings and reviews

3.9
19.2K reviews
Rich Stead
August 13, 2020
App is slow when deleting emails, too much lag really slows down a quick inbox cleanup at the end of each day. Font choice and line spacing needs to be editable as the default is awful if you have a lot to get through. Could be good with some simple functionality improvements. No need to reinvent the wheel here
12 people found this review helpful
Did you find this helpful?
BT Group PLC
August 13, 2020
Hi Rich thanks for your review and sorry you're having a few problems with the app. We are working to improve the app and the next update will help fix these issues. Cheers John
John S
April 9, 2024
Useless. 0 stars really I've been using this app for years with no problems until now. I can't login on the app - it doesn't recognise my address or password, yet they work fine on the computer and even the mobile via url. Someone is obviously unfit to develop/upgrade or otherwise interfere with this software. It's important to me to be able to consult my emails without technical interference from incompetents. Considering getting shut of BT altogether as a result of this unforgiveable shambles!
101 people found this review helpful
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BT Group PLC
April 10, 2024
Hi John, sorry you can't access your emails on the app. Try uninstalling and re-installing the app to see if that resolves the fault. If that doesn't help please contact our email support team on 0330 1234 150 for help resolving this. Cheers John
Emerald She-Ra
May 7, 2024
App does not recognise me! If I login on main website, everything works, but the app has crashed and does not recognise my username or password. I can login on a desktop via outlook in 365, but not via android. Yes, I uninstalled and reinstalled on two devices. Both android. Both apps not working.
Did you find this helpful?
BT Group PLC
May 8, 2024
Hi Emerald and thanks for the comments. Sorry you're having problems with the app. Please give us a call on 0330 1234 150 so we can take a look at this for you. Cheers David

What's new

Fixes for:-
When forwarding a HTML mail, certain mails showed up with broken links.
Some users were having issues with the app being slow and sometimes freezing after upgrading to 23.3.